Case study balanced scorecard pdf

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A balanced scorecard is a strategy performance management tool — a semi-standard structured report , that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. The critical characteristics that define a Balanced Scorecard are: [2]. Balanced Scorecard was initially proposed as a general purpose performance management system. Two of the ideas that underpin modern balanced scorecard designs concern making it easier to select which data to observe, and ensuring that the choice of data is consistent with the ability of the observer to intervene.

Managing Alliances with the Balanced Scorecard

The Office of Strategy Management

Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. Chat with us Please leave your feedback. The Balanced Scorecard model, developed by Dr. Robert Kaplan and David Norton in the early s, proposed that organizations should be mission driven rather than finance driven.

CIO Magazine

ISSN The number of private and foreign hospitals is increasing, therefore each existing company has an interest in business development in an effort to determine the company performance. Financial statements reflect business performance. However, non- financial factors must also be taken into account, considering non-financial factors have an influence in determining business performance. The Balanced Scorecard measures performance from four perspectives as a whole and interrelated entity, namely financial perspective, customer perspective, internal business process perspective, as well as learning and growth perspective.
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