Thesis about customer satisfaction in online shopping

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The significance of this study aims towards examine the satisfaction received by a customer performing online shopping through Amazon. The data collected from respondents through a questionnaire circulated in various parts of India. E-Commerce shopping offers best price or lowest price, good quality of products, customer friendly interface, door step on time delivery, easy returns and exchange etc. The motive of this research paper is to gain knowledge about the satisfaction gained by customers while shopping through Amazon, an e-commerce platform and to reveal about the expectations of the customers and services provided by Amazon. Using a Questionnaire survey instrument, respondents from different parts of India are collected.
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Online shopping attitudes survey template

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A Study on Customer Perception Towards Online Shopping – IJERT

Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. DOI: Karim Published Business IOSR Journal of Business and Management This study endeavours to understand customer satisfaction in online shopping while investigating the major reasons that motivated customers' decision-making processes as well as inhibitions of online shopping. The Kotler and Killers Five Stage Buying Process Model was chosen as the basis of framework of this study to explain customer satisfaction through their motivations to buy products online. The existing literature was reviewed to discover reasons that would influence customers… Expand. View via Publisher.
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Research Report Online Shopping & Customer’s Satisfaction

Questionnaire about the online shop determination of customer satisfaction in China. What I can promise for you is that the answer in this research will only be used in my academic survey rather than any commercial activities. Moreover all the information will be kept confidentially. In addition, this investigation will be used in my final dissertation which is very significant for me.
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